Privacy Policy

At 5R’s Holistic Therapy, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, and share your personal and health information in accordance with the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth).

Information Collection

We collect personal and sensitive health information directly from you during your interactions with 5R’s Holistic Therapy. This may include:

• Personal Details: Name, contact information, gender, and appointment records.
• Health Information: Details about your medical history, treatment preferences, and other information necessary for your well-being during our sessions.

With your consent, we may also collect additional information from third parties, such as healthcare professionals involved in your care, to ensure that your treatments are safe and appropriate.

How We Use Your Information

Your personal and health information is used for the following purposes:

• Confirm your identity and manage appointments.
• Provide tailored massage and therapeutic services that meet your specific needs.
• Maintain accurate records to support your ongoing care.
• Ensure business operations are conducted lawfully and in accordance with professional standards.

Disclosure of Information

5R’s Holistic Therapy will only disclose your personal information in the following situations:

• With Your Consent: To share information with other healthcare professionals or insurers for your treatment or coverage.
• Public Health & Safety: As required by law, we may disclose your information to public health authorities to control disease, report abuse or neglect, or manage exposure risks.
• Medical Emergencies: In the event of a medical emergency, we may share relevant health information with those involved in your care or notify a responsible party.
• Judicial or Administrative Proceedings: When legally required, we may disclose your health information for judicial or administrative processes.

Data Protection

At 5R’s Holistic Therapy, we take your privacy seriously. We implement strict measures to protect your data from unauthorised access, loss, or misuse. We securely store your records for a minimum of seven years.

Your Rights

You have the following rights regarding your personal and health information:

• Access your records upon request.
• Request amendments or corrections to your information.
• Obtain a copy of this Privacy Policy at any time.

If you have any questions, concerns, or would like to file a complaint regarding your privacy, please contact us at gracie@5rsholistictherapy.com.