Booking and Confirmation:
- All bookings for services can be made directly via the website or via direct contact.
- Clients must confirm that they meet the eligibility criteria for the services offered. 5R’s Holistic Therapy reserves the right to cancel any bookings that do not comply with these terms.
Lateness:
- If you are running late for your appointment, please call 5R’s Holistic Therapy. Your appointment will conclude at the appointed time. Depending on how late you arrive, the therapist will determine if there is enough time remaining to commence treatment. Full payment will be required for your scheduled appointment time.
Cancellation:
- A minimum of 24 hours' notice is required for cancellations. Cancellations received with less than 24 hours notice will be charged 50% of the treatment cost.
- If a cancellation is due to genuine illness, clients are encouraged to inform 5R’s Holistic Therapy as soon as possible before the appointment, and no cancellation fee will be charged.
No-Shows:
- Clients who either forget or consciously choose to forgo their appointment without making a genuine cancellation attempt will be considered a "no-show." A 50% charge of the treatment cost will apply for no-shows, and future services will be denied until payment is made. Clients who do not show up for two successive appointments will be denied any future bookings.
Cancellation by the Therapist:
- If 5R’s Holistic Therapy is unavailable due to illness, leave, or other emergencies, 5R’s Holistic Therapy will make every effort to reschedule your appointment.
Safety and Professional Conduct:
- The safety and well-being of both the client and therapist are of utmost importance. Any form of inappropriate behaviour will result in immediate session termination, with no refunds provided. The therapist has the right to stop the session if they feel their safety is at risk.
- 5R’s Holistic Therapy reserves the right to refuse or cancel appointments where there are concerns about the intent of the booking or the eligibility of the client.
Liability and Client Responsibility:
- Clients are responsible for providing accurate information about their health and wellbeing. 5R’s Holistic Therapy is not liable for any incidents arising from undisclosed medical conditions or the client’s failure to adhere to these Terms of Service.